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Weather Update

Due to impacts from the recent storm, our Saddle River, NJ location is temporarily closed.

Our team is fully operational remotely. Please contact us at 844-266-2548 or [email protected] or visit one of our other convenient locations.

ConnectOne Bank | A better place to be
Main Site Search
Weather Update

Due to impacts from the recent storm, our Saddle River, NJ location is temporarily closed.

Our team is fully operational remotely. Please contact us at 844-266-2548 or [email protected] or visit one of our other convenient locations.

ConnectOne Bank | A better place to be
Main Site Search

Gift Cards

The perfect gift for any occasion
The perfect present for the hard-to-gift person

Gift cards have become increasingly popular, but there is still some confusion at times on how and where to use them. Here are some answers to some frequently asked questions.

  • If you want to make an online purchase, register your card online with your name and address. When completing your purchase, your billing address should match the address you’ve registered.
  • If the purchase price of an item is greater than your card's value, you can use a second payment method (debit card, credit card, check or cash) to cover the difference. Simply tell the cashier how much to deduct from your card and how much you’ll pay with the second method.
  • If your attempted purchase is denied, your available balance is probably less than the purchase price. Ask the merchant to deduct the amount remaining on your card and then use a second form of payment for the purchase balance.
  • You can return items purchased with your gift card. Some merchants will credit the refund to your card. Others will give you store credit or cash. Bring your card and receipt when you make the return.
  • Your card has a “Good Thru” date embossed on its front. If a balance remains on your card after that date, please visit or call your local ConnectOne banker and we'll issue you a new card.
  • Gift cards are not accepted at service stations
  • You can check your balance on your card online or call 844-266-2548

Call 1-866-742-8692 and follow the prompts. This number is also listed on the back of your gift card for your convenience. If you want to make online purchases using your gift card, register your card online with your name and address.

Your card can be used for purchases anywhere Visa/MasterCard is accepted. Cards are not accepted at gas stations.

To use your gift card for an online purchase, register your card online with your name and address. When completing your online purchase, your billing address should match the address you’ve registered.

If you want to use your gift card for a purchase greater than the balance of the funds available on your card, you must tell the merchant to charge only the exact amount available on the card, and then you must arrange to pay the difference using another payment method allowed by the merchant. Some merchants may not accept these "split transactions". If you fail to inform the merchant prior to completing the transaction, your gift card is likely to be declined.

Need to return an item purchased on your card?
No problem. Depending on the merchant, the refund may be credited to your card or issued as a store credit or cash. You may need to present your card and receipt with the return.

Your card has a “Good Thru” date embossed on the front of it. If a balance remains on your card after that date, please visit or call your local ConnectOne Bank office and we’ll issue you a new card.

You can check your balance and track your spending in the following ways:

  • Call the toll free number on the back of your card
  • Log into our gift card website anytime

 

No, you will not be charged a fee for making a purchase at participating merchants.

If you believe your gift card is lost or stolen, please contact us immediately at 844-266-2548. Contacting us by phone is the best way to minimize your potential losses. The gift card may be replaced with certain restrictions, you must provide the card number and you must have registered as the recipient.

How can we help you?

Contact a ConnectOne Bank representative to learn more.

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