Beware of Impersonation Scams
Understanding Spoofing
Spoofing is a dangerous impersonation scam where fraudsters pretend to be ConnectOne Bank, often faking our phone number to trick you into revealing sensitive information. They may falsely claim fraudulent transactions, ask to "verify" transfers, or demand payments to "reverse" non-existent fraud, all to obtain your usernames, passwords, PINs, or other personal details.
What To Know:
- Never share personal credentials: ConnectOne Bank will never ask for your online banking password, PIN, one-time passcodes, token numbers, or full credit card numbers over the phone, via email, or text message.
- Be wary of urgent requests: Scammers create urgency (e.g., "fraudulent activity," "account frozen") to pressure you. Always pause and independently verify the situation.
How to Protect Yourself:
Verify Phone Calls
If you receive a call and aren’t sure if the person you’re speaking with is legitimate, hang up and do not provide any personal or financial information. Look for a verified phone number on the company's website.
Set-Up your Account Alerts
Receive immediate notifications of suspicious or unauthorized activity, enabling you to detect and respond to potential fraud quickly and safeguard your business's assets. Click here to learn how to set-up alerts on your account.
If you have a wire that needs verification, we will call you, but we will never ask you for the following items:
- Online Banking credentials or token numbers
- Your secure PIN
- Any personal information
Safeguarding your information is a top priority at ConnectOne Bank. If you receive a suspicious communication claiming to be from ConnectOne Bank, do not respond. Instead, please contact us directly by calling 844-266-2548, emailing support@cnob.com, or visiting your nearest ConnectOne Bank office.
We're always here to answer your questions and address any concerns you may have about your account security.
